Privacy Policy

Effective: October 15, 2025

1. Information We Collect

We collect the following types of personal information:

Information You Provide:

• Name, email address, phone number
• Account credentials (username, password)
• Payment information (processed by Stripe)

Information Collected Automatically:

• Usage data (pages visited, time spent, browsing behavior)
• Device information (IP address, browser type, unique identifiers)
• Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and improve our Spanish learning services
• Process payments and manage your account
• Send course information, newsletters, and promotional materials
• Analyze website performance and user behavior
• Comply with legal obligations

3. Third-Party Services

We use the following services that may collect or process your data:

Analytics & Advertising:

• Google Analytics, Google Ads
• Meta (Facebook) Pixel
• Hotjar

Communications:

• Mailchimp (email marketing)
• Postmark (transactional emails)
• Zendesk (customer service, help center)
• Zoom, Google Meet (videoconferencing)
• OpenAI (AI chats)
• Calendly (call scheduling)
• Typeform (forms)

Payments:

• Stripe (payment processing)

Content & Infrastructure:

• AWS (servers, storage, mail, DNS)
• Google Fonts, YouTube, Contentful
• Google Tag Manager
• Google OAuth (authentication)
• IPGeolocation (internationalization and localization)

Each service has its own privacy policy. We recommend reviewing their policies for details on how they handle your data.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising. You can control cookies through your browser settings or opt out via:

• Google Ads Settings
• Network Advertising Initiative opt-out page
• Your browser's Do Not Track settings

5. Data Sharing and Sale

We do not sell your personal information for monetary gain. However, under certain privacy laws, sharing data with advertising partners may be considered a "sale" or "sharing":

• Your data may be shared with Google, Meta, Mailchimp, and other advertising partners for targeted advertising
• You have the right to opt out of this sharing (see Section 8)

We may share your information with:

• Service providers who assist in operating our website
• Legal authorities when required by law
• Business partners with your consent

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

You may request deletion of your data at any time (subject to legal retention requirements).

7. Your Privacy Rights

For EU Users (GDPR):

• Access, correct, or delete your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent
• Lodge a complaint with your data protection authority

For US Users:

All US States (where applicable):

• Right to know what information we collect
• Right to access and correct your information
• Right to delete your information
• Right to opt out of sale/sharing of personal information
• Right to non-discrimination

California Residents:

• Right to opt out of sharing for cross-context behavioral advertising
• Right to limit use of sensitive personal information

Virginia, Colorado, Connecticut, Texas, Oregon, Nevada, Delaware, Iowa, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, Montana:

• Right to opt out of targeted advertising and profiling
• Right to consent/withdraw consent for sensitive data processing

8. How to Exercise Your Rights

Contact Us: Email: dan@bergesinstitute.com

Opt Out of Targeted Advertising:

• Use privacy settings on our website
• Enable Global Privacy Control (GPC) in your browser
• Adjust settings in Google Ads and Facebook

We will respond to requests within 30 days (or as required by applicable law).

9. International Data Transfers

Your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction.

11. Children's Privacy

Our services are not directed to children under 16 years of age. Users between 16 and 17 may use our services with parental or guardian consent.

12. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance.

13. Contact Us

For questions about this privacy policy or to exercise your rights:

Berges Institute SLU
Calle Valgrande 8, Pl. 2
28108 Alcobendas, Madrid, Spain
Email: dan@bergesinstitute.com

This privacy policy complies with GDPR (EU), CCPA and other US state privacy laws, and applies to www.bergesinstitutespanish.com